Incra Soft Pvt. Ltd. (“Incrasoft,” “we,” “our,” “us”) respects your privacy and values your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://incrasoft.com and our digital SaaS products:

• HealthSpark – Hospital automation, patient care, and finance management.
• EduSpark – Educational institution automation, finance transparency, and student data management.

Our practices comply with the Information Technology Act, 2000, the Digital Personal Data Protection (DPDP) Act, 2023, and applicable Indian regulations.

1. Information We Collect

We may collect the following categories of data:

• Personal Information: Name, email, mobile number, address, institution/organization details.
• Sensitive/Domain-Specific Data:
  • HealthSpark: Patient information, medical records, hospital workflows, billing & finance data.
  • EduSpark: Student records, academic details, attendance, fee data, and institutional processes.
• Payment & Billing Information: Bank/UPI details, billing address, invoices.
• Technical Data: Browser type, IP address, cookies, device identifiers, and usage logs.

2. How We Use the Information

We process your data for:

• Delivering our services (HealthSpark, EduSpark functionality).
• User support, communication, product updates, and account management.
• Payment processing and subscription management.
• Analytics, service improvement, and security enhancement.
• Compliance with legal and regulatory obligations.

3. Cookies & Tracking

We use cookies, tracking pixels, and similar technologies for:

• Website functionality.
• Analytics (e.g., Google Analytics).
• Marketing/advertising (Google Ads, Meta Ads) while respecting user opt-out rights.
  You may manage cookie preferences via your browser.

4. Sharing of Data

We share limited data only with:

• Payment Gateways for processing transactions.
• Hosting & Cloud Providers for secure storage and uptime.
• Analytics Providers (Google, Meta, etc.) for service insights.
  We do not sell or rent personal data to third parties.

5. User Rights

As per the DPDP Act, 2023, you have rights to:

• Access and obtain copies of your data.
• Correct or update information.
• Withdraw consent and request deletion of data.
• Export your data in portable format.

To exercise rights, email us at: [email protected]

6. Data Security

• Industry-standard encryption (SSL/TLS) for data in transit.
• Role-based restricted access to personal data.
• Regular audits and compliance with security standards.

7. Children’s Data

For EduSpark, we recognize extra care is needed:

• Student data under 18 is processed only with parental/institutional consent.

8. Grievance Redressal

As per IT Rules, 2021, the appointed Grievance Officer is:

Grievance Officer
Incrasoft Technologies Pvt. Ltd.
108, 3rd Floor, JN Complex, above KFC, Basheer Bagh, Hyderabad, Telangana 500001
📞 +91 9700730044 | ✉ [email protected]
Timings: 9:00 am – 7:00 pm IST

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.